Information We Collect

When you reach out to us for corporate floral arrangements or gift services, we gather details you voluntarily share. This includes your name, company name, email address, phone number, delivery addresses, and any specific preferences for your floral needs. We also collect payment details when you place orders, though this data is processed securely through our payment partners.

For our corporate clients, we may obtain additional business details such as company registration information, preferred delivery timelines, and budget expectations. This helps us tailor our services to fit your business requirements.

Our site automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use this information to enhance site performance and to understand how clients locate our services.

How We Use Your Information

We primarily use your personal information to fulfill floral orders and deliver excellent service. This includes processing orders, coordinating deliveries, sending order confirmations, and following up to ensure your satisfaction.

• Process and complete your flower orders and gift arrangements
• Communicate about order status and delivery timelines
• Provide customer support and respond to your inquiries
• Improve our services based on your feedback and preferences
• Send relevant updates about our offerings (with your consent)
• Keep records for business and legal compliance purposes

We also utilize aggregated, non-personal data to understand market trends and enhance our operations. For example, we might analyze which types of arrangements are most popular in different seasons to better plan our inventory.

With your explicit consent, we may share information about seasonal offerings, special promotions, or new services that could be of interest to your business. You can opt out of these communications at any time by using the unsubscribe link in our emails or by contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing use. Your data remains within our business ecosystem and is shared only when necessary to provide our services or to comply with legal obligations.

We work with trusted service providers who assist us in delivering our services. This includes payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it only for the services they provide to us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations applicable to our operations in London and across United Kingdom.

Data Security and Protection

We take data security seriously and implement multiple layers of protection. Our systems use encryption for sensitive data transmission, secure servers for data storage, and regular security updates to guard against threats.

Physical security measures protect our office systems, and access to personal information is limited to employees who need it for their work. Our team receives ongoing training on privacy practices and data handling procedures.

Payment information is processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems — this data is handled by certified payment processors specializing in secure financial transactions.

While we maintain strong security measures, no system is entirely immune to risk. We continuously monitor and improve our security practices to address evolving threats and uphold the highest protection standards feasible.

Your Rights and Choices

You possess several rights regarding your personal information. You can request to view the data we hold about you, ask us to correct inaccuracies, or request deletion when permitted by law.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated data
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request details about how your data has been shared
• File complaints about our privacy practices

We retain your information only as long as needed for business purposes and legal requirements. Order records are kept for accounting and warranty purposes, while marketing preferences persist until you request removal.

When we no longer require your data, we securely delete or anonymize it. Some information may be retained longer if required by United Kingdom business laws or for legitimate interests like fraud prevention.

Cookies and Website Technology

Our site uses cookies to enhance your browsing experience and to help us understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain features.

Essential cookies are required for the site to function properly, enabling basic navigation and access to secure areas. These cookies do not gather personal information and are enabled by default when you use our site.

We employ analytics cookies to learn how visitors interact with our website. This helps us identify popular content, optimize page performance, and improve user experience. This information is collected in aggregate form and does not identify individuals.

You can adjust cookie settings through your browser. Disabling certain cookies may impact some features and your overall browsing experience.

Business Transfers and Changes

If Balanced Source True undergoes significant business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We would notify you of any such changes and ensure your data remains protected under privacy standards aligned with this policy.

In the unlikely event that we discontinue operations, we would ensure your information is either securely transferred to a successor business (with appropriate privacy protections) or securely deleted in accordance with data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will notify you by email or post a notice on our site before they take effect.

Minor updates for clarity or administrative adjustments may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Children's Privacy

Our services are intended for businesses and adult customers. We do not knowingly collect personal data from individuals under 18. If we discover that we have inadvertently gathered information from someone under 18, we will promptly remove it from our systems.

Parents or guardians who believe we may have collected information from their child can contact us using the details below, and we will address the matter promptly.

International Data Considerations

Our main operations are located in United Kingdom, and data is stored and processed within United Kingdom jurisdiction. However, some service providers may handle data internationally. When this happens, we ensure appropriate safeguards are in place to protect your information in line with applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those governing business operations, financial transactions, and customer data handling. Our practices align with evolving privacy standards in United Kingdom's digital economy.